FAQ – markpetsworld

How long will it take for my order to be delivered?

For estimated delivery times, please refer to our Shipping Policy Page. Kindly note that we dispatch orders within 1-3 days of processing, and delivery within the USA typically takes 7-14 days. In rare instances, high-demand items may cause slight delays of 1-2 days. For specific product delivery details, kindly consult the respective product page. Should you require any assistance, feel free to reach out to us.

Do you provide Free Shipping?

Yes, we provide Free Shipping.

How can I track my order, and where can I find the tracking information?

You can track your order by accessing the tracking information provided in the shipping confirmation email or by logging into your account on our website and navigating to the “Order History” section.

What should I do if I've just realized my Shipping Address is incorrect?

If you’ve just noticed that your Shipping Address is incorrect, please contact our customer support team as soon as possible. We’ll do our best to update the address before your order is dispatched. However, if your order has already been shipped, we may not be able to make changes. In such cases, we recommend reaching out to the carrier directly to see if they can assist with rerouting the package.

If my order is delayed, what options do I have?

If your order is delayed, we apologize for any inconvenience. Please reach out to our customer support team, and we’ll investigate the issue and provide you with an update on your order status. We’ll do our best to ensure your order reaches you as soon as possible.

Can I cancel my order after it has been shipped?

Once an order has been shipped, it may not be possible to cancel it. However, please contact our customer support team immediately if you wish to cancel your order. We’ll do our best to accommodate your request, but we cannot guarantee cancellation once the order is in transit.

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We trust this concise FAQ section offers solutions to your initial queries. For deeper insights, we encourage you to browse through our website or contact our welcoming customer support team for further assistance.

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